Terms, Conditions, & Privacy Policy

Effective: April 28, 2025

Thank you for choosing FrostFit Cryo for your wellness services. To ensure transparency and to serve our clients better, we have outlined our service terms and conditions below. By booking or receiving services with FrostFit Cryo, you acknowledge and agree to these terms. If you have any questions, please contact us at info@frostfitcryopa.com.

Cancellation Policy

FrostFit Cryo has a 48-hour cancellation and rescheduling policy.
We reserve dedicated time and resources for each client’s appointment.

  • If you need to cancel or reschedule, please notify us at least 48 hours before your scheduled appointment.
  • Cancellations or rescheduling requests made with less than 48 hours’ notice may result in a $50 cancellation fee.

Missed appointments without notice (“no-shows”) may also be subject to the full session charge.​

Return and Refund Policy

FrostFit Cryo maintains the following policies regarding payments, services, and product purchases:

  • Services: All service sales, including pre-paid packages, are final. Refunds are not provided once a service has been purchased or rendered.
  • Pre-Paid Treatments: If you are unable to use a pre-paid service, the unused sessions may be credited to your account for up to twelve (12) months from the date of purchase.
  • Products: Unopened wellness or skincare products may be exchanged for another product within five (5) days of purchase when accompanied by a receipt. Opened products cannot be returned or exchanged.
  • Gift Cards: All gift card sales are final and non-refundable.

Treatment Expectations and Outcomes

FrostFit Cryo provides services designed to support wellness, skin health, and body recovery.

  • Individual Results Vary: Outcomes from services may differ based on individual factors such as health status, adherence to pre- and post-service recommendations, and lifestyle choices.
  • No Guarantees: While our team is trained and certified in all services offered, we do not guarantee specific results from any treatment.
  • Consultations: Complimentary consultations are provided to discuss wellness goals, service options, and general expected outcomes based on past client experiences.
  • Revisional Services: In rare cases, additional sessions may be recommended to achieve optimal results. These services will incur additional costs and are not included as part of the original treatment fee.

Right to Refuse Service

FrostFit Cryo prioritizes the health, safety, and well-being of all clients and team members.
We reserve the right to refuse service to any individual if:

  • A treatment is deemed unsafe or contraindicated based on the client’s disclosed health information or intake form.
  • A client appears to be under the influence of alcohol, illegal drugs, or controlled substances at the time of service.
  • Pre-treatment or post-treatment guidelines are not followed, potentially impacting safety or results.
  • Behavior is inappropriate, disruptive, or poses a risk to staff or other clients.

Our team may suggest rescheduling or alternative service options if necessary for your safety.FrostFit Cryo Privacy Policy

Privacy Policy

At FrostFit Cryo (“FrostFit,” “we,” “our,” or “us”), protecting your personal information and respecting your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website (frostfitcryo-pa.com) or engage with our services, including through any mobile applications, scheduling platforms, billing systems, or promotional activities administered by FrostFit Cryo.

This policy applies solely to information collected by FrostFit Cryo and does not extend to services, websites, or applications we do not control. By using our services, you (“you,” “your,” “client”) agree to the practices outlined in this Privacy Policy and our Terms and Conditions. If you do not agree, you should refrain from using our services or website.

1. Information We Collect

When engaging with FrostFit Cryo, we may collect certain categories of personal information, including:

  • Identifiable Personal Information: Name, date of birth, contact information, billing information, and any intake data you voluntarily provide.
  • Device and Usage Data: IP address, browser type, pages visited, time and date of access, and referral sources.
  • Transaction Information: Records of service purchases, appointments scheduled, and other direct interactions.
  • Communications: Preferences related to promotional communications, surveys, and customer feedback.
  • Cookies and Tracking Technologies: We use cookies to enhance user experience and track aggregate site usage. By accessing our website, you consent to our use of cookies. You may disable cookies via your browser settings, though doing so may affect website functionality.

We do not knowingly collect information from individuals under the age of 18.​

Google Analytics

We utilize Google Analytics to understand visitor activity and improve our services. Google Analytics may collect data related to your device and usage patterns, but it does not capture identifiable personal information. For more information or to opt out, visit the Google Analytics Opt-Out page.​

2. How We Use Your Information

We use the information collected for purposes including:

  • Delivering and improving our services.
  • Processing transactions and providing billing and customer support.
  • Sending service-related communications (e.g., appointment reminders, program updates) and marketing materials where permitted by law and with your consent.
  • Conducting internal analytics and business development.
  • Responding to inquiries and client requests.
  • Sharing client testimonials or before/after images with your explicit, written consent.

We will not sell, rent, or lease your personal information to third parties. We may share information with service providers assisting us in operations (e.g., payment processors), but only to the extent necessary and with confidentiality agreements in place.​

3. How We Protect Your Information

FrostFit Cryo employs reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Secure servers and encrypted databases.
  • Restricted access to personal data for authorized personnel only.
  • Monitoring and mitigating cybersecurity risks.

In accordance with Pennsylvania law, in the event of a data breach affecting your information, you will be notified without unreasonable delay.

All data is stored and processed within the United States.​

We may disclose your personal information when required to:

  • Comply with any applicable law, subpoena, court order, or legal process.
  • Respond to law enforcement or governmental agency requests.
  • Protect our rights, safety, or property, or that of others, as permitted by law.

We will attempt to notify you of any legal request unless prohibited by law.​

5. Third-Party Websites and Social Media

Our website may contain links to third-party websites or social media platforms (e.g., Facebook, Instagram, MailChimp). FrostFit Cryo is not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of those sites before providing any personal information.​

6. Promotions, Surveys, and Contests

From time to time, we may offer promotions, surveys, or giveaways. Participation is voluntary and available only to individuals aged 18 or older. Information provided during these events is used solely for administering the promotion unless you explicitly consent to other uses.​

7. Your Rights

As a client, you have the right to:

  • Request access to the personal information we have collected about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where legally permissible.
  • Object to or restrict certain uses of your personal information.
  • Withdraw consent for promotional communications at any time.

To exercise any of these rights, please contact us at the information provided below.​

8. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will become effective immediately upon posting on our website with a revised “Last Revised” date. Your continued use of our services constitutes your agreement to the updated terms.​

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

FrostFit Cryo
3060 Center Valley Parkway, Suite 800, Room 11B
Center Valley, PA 18034
Email: info@frostfitcryo-pa.com​

General Provisions

  • FrostFit Cryo operates in compliance with all applicable Pennsylvania state regulations for wellness service providers.
  • These Terms and Conditions may be updated periodically. Clients will be notified of material changes through our website or direct communication.
  • Continued use of FrostFit Cryo’s services after any modifications signifies acceptance of the updated Terms and Conditions.

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Contact Us
If you have any questions regarding these terms, please contact:
📧 info@frostfitcryo-pa.com
📍 3060 Center Valley Pkwy Suite 800 Rm11B, Center Valley, PA 18034